Privacy Policy

Last updated 2026

This Privacy Policy explains what information Bond Home Pros ("Bond Home Pros," "we," "us") collects when a company ("you," "your business") uses our platform, how we use it, and the choices you have. By creating a company account, you agree to the practices described here.

1. Information We Collect

We collect information in two categories:

• Account information you provide directly: business name, phone number, service area, admin/technician usernames, and passwords (stored only as a salted hash, never in plain text).
• Business data you enter to operate the platform: customer records (name, phone, email, address), employee records, work orders, scheduling details, and invoices.

We do not collect payment card data ourselves. If you are on a paid plan, billing is handled by a third-party payment processor, which receives payment details directly and shares only what's needed to keep your subscription in good standing (such as plan status and invoice history).

2. How We Use Information

• To operate the platform: authenticate logins, store and display your business's customers, jobs, employees, and invoices, and calculate the analytics shown on your dashboard.
• To communicate with you about your account, such as password resets or important service notices.
• To maintain security: detect and rate-limit suspicious login and registration activity.
• To provide support when you contact us.

We do not sell your data or your customers' data, and we do not use your business data to train third-party advertising products.

3. Data Isolation Between Companies

Bond Home Pros is multi-tenant software: many companies use the same platform, each under its own company account. Every customer, employee, job, and invoice record is scoped to the company that created it and is never visible to any other company. This isolation is enforced on the server for every request and cannot be bypassed by editing a URL or form field.

4. Cookies

We use a single first-party session cookie to keep you signed in. It is required for the platform to function -- there is no way to use Bond Home Pros while logged in without it. This cookie is:

• Marked HttpOnly, so it cannot be read by JavaScript running on the page.
• Marked Secure in production, so it is only ever sent over an encrypted (HTTPS) connection.
• Cleared automatically when you sign out, and expires on its own after a period of inactivity.

We do not use third-party advertising or cross-site tracking cookies.

5. Data Security

All traffic to Bond Home Pros is encrypted in transit (HTTPS). Passwords are never stored in plain text. Access to a company's data requires a valid, signed session tied to that specific company. Login attempts are rate-limited to reduce the risk of automated password guessing. While no system can guarantee absolute security, we take these steps seriously and continue to invest in them as the platform grows.

6. Data Retention

We retain your business data for as long as your company account is active, so the platform remains useful to you. If you close your account, see Section 7 (Account Termination) of our Terms of Service for how your data is handled afterward.

7. Your Choices

You can review, correct, or delete customer and employee records you've entered at any time directly within the platform. If you'd like help exporting or permanently deleting your company's data, contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy as the platform evolves. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify account admins directly.

9. Contact Us

Questions about this policy or your data? Contact [email protected].